- If for any reason you are not happy with your order, you may return it for store credit or exchange in exactly the way it was received.
- (unworn, undamaged, with original gift box) within 5 days of your delivery date.
- We will provide store credit for the purchase price of the jewelry, minus the shipping charges.
- (Custom made pieces, sale items, & wholesale orders are excluded from this return policy. All custom ordered, sale, or wholesale pieces are non-exchangable and FINAL sale.)
- If for any reason the item’s problem is our fault (wrong item, etc.)
- We will gladly provide full refund in your original form of payment for the entire purchase price.
When sending back for store credit or exchange, make sure to:
1. Email us: firstname.lastname@example.org with your order # and reason for the return, as well as if you would like store credit or an exchange.
2. Send your product back to us with tracking for proof of shipment.
3. If you would like an exchange, email us the item you want instead and we will arrange payment adjustments from there.
In the off chance that you are in need of a repair, we want to be the one to fix it. Most items are able to be fixed for free. Just send us an email with a photo or a description of what part of the jewelry is broken and we can create the repair plan from there.